Journal, Dissertations, Theses, Book Chapters & Conference Proceedings

Presentations

Invited Talk

Consulting

Journal, Dissertations, Theses, Book Chapters & Conference Proceedings

Sharda, R., Weber, R., Gupta, A., Ducheneaut. N., Zhao, L., Speier, C.(2005) "Email Overload: A techno-Managerial Research Perspective," Panel session proposal submitted to ICIS 2005.

Greve, R., (2005)“Modeling & Simulation of Knowledge Worker Attention for Evaluation of Email Processing Strategies.” PhD Dissertation [PPT]

Kamath,M., Chinnaswamy, M., Sharda, R., Greve, R., and Gupta, A., (2005) "Performance Modeling of Customer Contact Centers: Aggregation 

Approaches to Include E-mail Processing History", Submitted to Operations Research. [PDF]

Gupta, A., Sharda, R., Greve, R., Kamath, M., Chinnaswamy, M. (2005). "How often should we check our email? Balancing interruptions and quick 

response times"  Working paper. To be submitted to Information Systems Research.

Chinnaswamy, M.,(2004) "Queueing Models for Analyzing Customer Contact Center", Masters thesis [PDF]

Gupta, A., Sharda, R., Greve, R., Kamath, M. (2004). An exploratory analysis of email processing strategies. Proceedings of 22nd Annual Decision 

Sciences meeting, Boston. [PDF]

Greve, R., Sharda, R., Kamath, M., & Kadam, (2004) A. Modeling and Analysis of Email Management for Improved Customer Relationship Management, International Journal of Simulation and Process Modeling  [PDF]

Presentations
Gupta, A., Sharda, R., Greve, R., Kamath, M., Chinnaswamy, M. (2005).  How often should we check our email? Balancing interruptions and quick response times. Presented at Big XII IS Research Symposium, University of Oklahoma, Norman. [PPT]

Gupta, A., Sharda, R., (2005). An Analysis of Email Response Policies under Different Arrival Patterns.  Informs Computing Society, University of Maryland. [PPT]

Sharda, R., Greve, R., Gupta, A., Kamath, M. Chinnaswamy, M. (2004). Beyond Spam: OR/MS Modeling Opportunities for Email Response Management. presented at Applied mathematical programming and modeling (APMOD) workshop, London. [PPT]

Gupta, A., Sharda R., Greve, R., Kamath, M. (2004).  Scheduling Email communication to reduce Information Overload and Interruptions. Presented at Big XII IS Research Symposium, Iowa State University, Ames, Iowa. [PPT]

Gupta, A., R. Sharda, Greve, R., Kamath, M. (2004). Improving Individual Knowledge Worker performance by reducing email Interruptions. Presented at 16th Annual Research Symposium, Stillwater, ok.

Chinnaswamy, M., Greve, R., Gupta, A., R. Sharda, Kamath, M. (2004). Models and metrics for Information Overload. Poster presented at 16th Annual Research Symposium, Stillwater, ok.

Greve, R., Sharda, R. & Kamath, M. (2003), A Stochastic Programming Approach to Managing Email Overload, Presented at INFORMS Computing Conference 2003 [PPT]

Greve, R. Sharda, R. (2003), Don’t Call, Send an Email Instead: A Modeling Approach to Enhance the Customer Contact Center’s Role in Customer Relationship Management, presented at DSI 2003, San Diego.  

Greve, R., Sharda, R. (2003), Analysis of Email Processing Strategies to Enhance Efficiency and Effectiveness, Presented at The 2003 Big 12 IS Research Symposium [PPT]

Greve, R., Sharda, R. (2002) Reducing Email Overload: Decision Support for Knowledge Workers, Presented at DSI 2002 [PPT]

Invited Talk

Sharda, R. (2005) "Simulation as a tool for theory development" Big XII IS Symposium, University of Oklahoma, Norman [PDF].

Consulting

We provide consulting to Ferris Research Inc. and occasionally contribute to their blogs

Gupta, A. "Email interruptions reduce IQ" http://ferris.typepad.com/ferris_research_weblog/2005/05/email_interrupt.html

Gupta, A., Sharda, R. "Its best to process emails 2to 4 times per day" http://ferris.typepad.com/ferris_research_weblog/2005/05/email_interrupt.html

Gupta, A. "How much time is wasted by an email interruption" http://ferris.typepad.com/ferris_research_weblog/2005/04/how_much_time_i.html

Gupta, A. "the problem of email interruptions" http://ferris.typepad.com/ferris_research_weblog/2005/04/the_problem_of_.html

Gupta, A. "Interesting Survey on Email and IM usage" http://ferris.typepad.com/ferris_research_weblog/2005/03/interesting_sur.html